If you're a current Premium, VIP, or Platinum member, first try getting in touch with your client success manager, otherwise known as your concierge, directly.

If you've emailed them, please allow 2-3 business days to hear back in most cases. If it has been longer, you can email hello@helloskip.com to alert us and we'll do our best to get back to you asap.

If you don't know who your client success manager or concierge is or you have other questions, please email us at hello@helloskip.com so we can help directly.